Apple CEO Tim Cook released a statement Friday apologizing for the quality of the Maps app on the iPhone 5, a feature in the latest version of the smartphone that has drawn heavy criticism from many consumers for giving incorrect directions.
“At Apple, we strive to make world-class products that deliver the best experience possible to our customers,” Cook said. “With the launch of our new Maps last week, we fell short on this commitment.”
Added Cook, “We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.”
The CEO suggested that iPhone 5 users can rely on map apps created by third parties in the interim, including the one provided by Google, who provided the map app on Apple’s earlier phones.